FREQUENTLY ASKED QUESTIONS

General Queries

What do you mean by the term 'Dry Hire'?


Dry hire is the DIY term where we provide the items only, to be styled either by yourself, venue, stylist or event planner. We can either arrange for these to be delivered and collected (for a fee) or you are welcome to pick up items from our office in Tamborine Mountain.




Do you require a minimum spend to hire items?


Yes, we have the following minimum spend on all hire orders: $ 25.00 - DIY Dry Hire $100.00 - DIY Dry Hire with delivery services $150.00 - Hire with delivery services plus set up/ pack down service All the above exclude damage waiver, delivery fees and set up/pack down (if required).




When can we collect/drop back items?


Unless prior arrangement has been made, all items are to be: Collected Fridays 7am - 3pm Returned Mondays 7am - 3pm Please note, a late fee will apply for items not returned by Monday 3pm unless prior arrangement has been made




Do you provide set up/ pack down services?


Yes! We can come and set up the items and/or pack them down. Our minimum call out fee is 2 (consectuive) hours - $150.00. Based on the information you provide, we can quote you the appropriate fee for the time requried.




How long can I hire the items for?


The general hire period is 3 days. Please contact us if you require flexibility with this.




Do your prices include GST?


Yes, all our pricing includes GST.




Do I have to pay for linen and other items that I don't use?


We must charge for all items picked up or delivered to you. You may cancel or make changes to items up to 48 hours prior to delivery.




Can I make changes to or cancel my hire?


You can make changes to your order up to 4 days prior to the event. You can cancel your hire, with the following forfeit fees payable as follows: - bookings cancelled 30 or more days prior to the event date, we will issue a full refund; - bookings cancelled 7-29 days prior to the event date, we will issue a refund minus the 50% deposit paid; - bookings cancelled within 6 days of the event date will forfeit 100% of the total hire fee.




How to I place an order?


Get in contact with us! We will provide you with a quote for you to review. When you are ready to confirm, a 50% deposit will be required to secure the items. Full payment will be required 7 days prior to the event. For bookings made within 7 days of event, full payment will be required to secure the items.





Fees and Charges

Are there any other charges associated with hiring items?


Yes. We charge both a handling fee and a bond.




I am interested in your delivery service. What are the costs?


Delivery and Collection is an inclusive return flat fee based on a radial zones from our office location. Please contact us to confirm your zone. Zone A (10km) - $ 10 Zone B (20km) - $ 30 Zone C (30km) - $ 45 Zone D (50km) - $ 75 Zone E (70km) - $100




What does the Handling Fee cover?


We inspect all items when returned and charge a standard handling fee to cover administration and the laundering/ washing of items. Items that are missing, stained, burned or otherwise damaged beyond future use will incur a full replacement fee, deducted from the Bond. Damaged items must be returned to us.




Why do you charge a Bond?


We ask that you pay a bond to cover any missing items, breakages or damages. This is calculated according to what has been hired. Once your items have been returned to us and inspected, your bond will be transferred back to you within three working days. Pre-approved trade account clients do not require a bond.





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