FREQUENTLY ASKED QUESTIONS
What do you mean by the term 'Dry Hire'?
Dry hire is the DIY term where we provide the items only, to be styled either by yourself, venue, stylist or event planner. We can either arrange for these to be delivered and collected (for a fee) or you are welcome to pick up items from our office in Tamborine Mountain.
Do you require a minimum spend to hire items?
Yes, we have the following minimum spend on all hire orders:
When can we collect/drop back items?
Do you provide set up/ pack down services?
How long can I hire the items for?
The general hire period is 3 days. Please contact us if you require flexibility with this.
Do your prices include GST?
Yes, all our pricing includes GST.
Do I have to pay for linen and other items that I don't use?
We must charge for all items picked up or delivered to you. You may cancel or make changes to items up to 48 hours prior to delivery.
Can I make changes to or cancel my hire?
You can make changes to your order up to 4 days prior to the event.
How to I place an order?
Get in contact with us! We will provide you with a quote for you to review. When you are ready to confirm, a 50% deposit will be required to secure the items.
Fees and Charges
Are there any other charges associated with hiring items?
Yes. We charge both a handling fee and a bond.
I am interested in your delivery service. What are the costs?
Delivery and Collection is an inclusive return flat fee based on a radial zones from our office location. Please contact us to confirm your zone.
What does the Handling Fee cover?
We inspect all items when returned and charge a standard handling fee to cover administration and the laundering/ washing of items.
Why do you charge a Bond?
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